Privacy Policy

Effective Date: 10/25/2024 |. Last Updated: 10/25/2024

Welcome to Outglow.ai, a platform owned and operated by Illuminix A.I. Corp, a Delaware C-Corporation (referred to herein as “Illuminix,” “Illuminix.ai,” "Outglow," "Outglow.ai,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with Outglow.ai, its website, and services.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name

  • Contact details (e.g., phone number, email address)

  • Company information (e.g., legal name, company address)

  • User Preferences (e.g., configurations, settings)

b. Usage Data

  • IP address

  • Device information (e.g., browser type, operating system)

  • Activity logs (e.g., pages visited, actions taken)

c. Messaging Data

  • Phone numbers used for SMS notifications

  • Message content and responses

  • Date, time, and frequency of interactions

d. Consent Information

  • Opt-in and opt-out status for SMS messaging

  • Communication preferences

2. How We Use Your Information

We use your information for the following purposes:

  1. Service Delivery: To provide services through Outglow.ai, including personalized SMS updates, task automation, and AI-powered assistance.

  2. Improvement: To optimize and customize our website, AI services, and messaging campaigns.

  3. Legal Compliance: To comply with A2P 10DLC registration and related regulatory requirements.

  4. Security: To protect against fraud, unauthorized access, and other risks.

  5. Communication: To send service updates, marketing content, and important notifications.

3. Legal Basis for Processing

Our processing activities are based on the following:

  1. Consent: For SMS notifications and marketing communications.

  2. Contractual Obligations: To deliver services you’ve subscribed to.

  3. Legitimate Interests: To enhance our services and customer experience.

  4. Legal Compliance: To meet regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share it under the following conditions:

  1. With Service Providers: Third-party vendors, such as Twilio, that enable our SMS communication and related services.

  2. With Regulatory Entities: Information may be shared with telecom carriers or regulators for A2P 10DLC registration and compliance.

  3. To Comply with Laws: If required to do so by law, subpoena, or legal process.

5. Data Retention

We retain personal and messaging data as follows:

  1. Personal Information: Stored for as long as necessary to provide services or comply with legal obligations.

  2. Messaging Data: Retained to meet carrier audit requirements and improve service quality.

6. Data Security

We implement robust security measures, including:

  1. Data encryption during transmission and storage.

  2. Restricted access controls to sensitive data.

  3. Regular audits to ensure compliance with security standards.

However, no system is entirely secure. Please contact us immediately if you suspect unauthorized use of your information.

7. Your Privacy Rights

You have the following rights regarding your personal information:

a. Access and Portability

  • Request access to your personal data.

  • Obtain a copy of your data in a portable format.

b. Correction

  • Request corrections to inaccuracies in your data.

c. Deletion

  • Request deletion of your data, subject to legal retention requirements.

d. Opt-Out

  • Opt-out of SMS communications by replying “STOP” or contacting us.

e. Restriction of Processing

  • Request restrictions on certain processing activities.

You have the following rights regarding your personal information:

8. International Data Transfers

If you access our services from outside the United States, your data may be transferred and processed in the U.S. We ensure such transfers comply with legal requirements for international data protection.

9. Children’s Privacy

Outglow.ai services are not intended for children under 13 years of age. If you believe we have inadvertently collected information from a child, please contact us for prompt deletion.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Illuminix A.I. Corp.

https://www.Illuminix.ai

Email: [email protected]

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Outglow AI is a brand operated and owned by Illuminix A.I. Corp:

1201 Brookside Drive Northwest, Wilson, NC 27896